Refunds and Returns Policy
Effective Date: December 11, 2024
At SeamanTailor, operated by Muhammad Naseem, we strive to provide our customers with high-quality products and a hassle-free shopping experience. If you are not entirely satisfied with your purchase, this Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
1.1. The product is defective, damaged, or incorrect upon delivery.
1.2. The product is unused, unworn, and in its original condition with all tags and packaging intact.
1.3. The return request is initiated within 7 days of delivery.
2. Items Not Eligible for Returns
We cannot accept returns for:
2.1. Customized or altered products.
2.2. Products damaged due to customer misuse, neglect, or improper care.
2.3. Products returned without original packaging and tags.
3. Return Process
To initiate a return, follow these steps:
3.1. Contact Customer Support:
Email us at [email protected] with your order number, details of the issue, and pictures of the product (if applicable).
3.2. Approval:
Once your return request is reviewed and approved, you will receive instructions on how and where to send the product.
3.3. Ship the Product:
Pack the product securely and send it to the address provided. Ensure the package includes a copy of your original invoice.
Return Address:
Muhammad Naseem
Anarkali Bazar Dhani Ram Road, Lahore
3.4. Notification:
Once we receive and inspect the returned product, we will notify you about the status of your return.
4. Refunds
4.1. Refunds will be issued only for eligible returns (see Section 1).
4.2. Refunds will be processed within 14 business days after we receive and inspect the returned product.
4.3. Refunds will be issued through the original payment method.
5. Exchange Policy
We offer exchanges for defective, damaged, or incorrect items. If you wish to exchange an item:
5.1. Follow the same process outlined in Section 3 for returns.
5.2. Indicate that you prefer an exchange instead of a refund.
5.3. If the desired product is unavailable, we will issue a refund.
6. Shipping Costs
6.1. Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
6.2. Original shipping charges are non-refundable unless the return is due to our error.
7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
7.1. Check your bank account or payment provider for delays.
7.2. Contact your bank or payment provider directly, as processing times may vary.
7.3. If you still have issues, contact us at [email protected].
8. Contact Us
For questions or assistance with returns and refunds, please contact:
- Email: [email protected]
- Address: Anarkali Bazar Dhani Ram Road, Lahore
Our goal is to ensure your satisfaction and make the process as seamless as possible. Thank you for choosing SeamanTailor